Terms of Service
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1. Motion and this agreement
Motion is a product of Mosaic AI Labs, Inc. (Mosaic, we, us), 660 York Street, San Francisco, CA 94110, United States. Motion is not a separate contracting company. These Terms govern Motion's websites, applications, video tools, Library, Community, APIs, agents, integrations, and related services that link to them (the Service). Other Mosaic products have their own applicable terms; a shared account does not provide the same credits or subscription entitlements in every product.
By accepting these Terms or using the Service after being given notice of them, you agree to these Terms and the Purchase & Refund Policy and Content Policy incorporated into them. Our Privacy Policy describes personal information practices; accepting a contract is not consent to every use of personal information. If you act for an organization, you represent that you can bind it, and 'you' includes that organization.
A separately signed agreement controls where it expressly conflicts. The offer accepted at purchase controls its price, duration, included features, and any additional refund promise. Mandatory law always controls. This version applies to new acceptances. It does not retroactively remove rights attached to earlier purchases. We give advance notice of material changes for existing users and obtain additional consent where required.
Subscriptions renew and can produce additional charges until canceled. Automatic top-ups are a separate purchase authorization. Read the Purchase & Refund Policy and the offer shown before purchasing. Accepting these Terms does not by itself establish an express request for early performance or an acknowledgment of loss of a statutory withdrawal right.
2. Eligibility and accounts
You must be at least 18 and legally able to enter this agreement, or the higher age required where you live. Do not use the Service if applicable sanctions or export controls prohibit us from supplying it to you. Provide accurate account and billing information and keep it current.
Protect credentials, API keys, devices, and connected accounts. You are responsible for the people and agents you authorize and their actions within that authority. Notify us promptly of unauthorized access. These Terms do not make you liable for charges that applicable law treats as unauthorized. Workspace administrators may manage access and content within their organization's permissions and agreement.
Use an account you are entitled to control. Do not sell, lend, or transfer individual credentials, register with another person's identity, or create replacement accounts to evade a restriction. An organization may authorize members through the supported access controls. We may require proportionate checks to protect an account or investigate misuse, and may refuse or reclaim an identifier that impersonates someone or infringes their rights.
3. Organizations and workspace administration
Where a feature supports an organization or shared workspace, the administrator determines membership and permissions within that feature. Content you place there may be accessible to administrators and authorized members and may remain with the organization after your membership ends. Check the destination and permissions before uploading private or client material. An administrator's authority remains subject to applicable privacy law and the organization's agreement with you.
The organization is responsible for the members, integration permissions, and purchases it authorizes, including removing access when a person leaves. A member cannot bind the organization to new charges without appropriate authority. Shared work does not automatically combine personal subscriptions, promotional entitlements, or credits across accounts or across Mosaic products.
If an organizational agreement addresses confidentiality, processing instructions, ownership, security, or service levels, that agreement controls within its scope.
4. Access, third parties, and changes
We grant you a limited, non-exclusive, non-transferable right to use the Service for personal or business purposes, subject to these Terms. We and our licensors retain rights in the Service, software, designs, trademarks, and templates, apart from your content and rights expressly granted to you. Do not resell access, bypass security or usage limits, scrape private data, or reverse engineer except to the extent applicable law permits despite this restriction.
Third-party models, stock media, music, fonts, software, and connected services may have their own licenses, restrictions, charges, and privacy terms. A Motion subscription does not purchase rights we do not hold. Check asset restrictions before publishing or commercial use. You authorize connected-service actions only within permissions you grant. Review agent permissions and spending controls: agents can consume credits, modify content, or publish when authorized.
Features, models, and availability can change. For a material adverse change to a paid commitment, we provide notice and any replacement, cancellation, or refund remedy required by law or the offer. Beta features may be incomplete. Keep independent copies of important work; the Service is not a guaranteed archival backup.
5. Capacity, availability, updates, and experimental features
Access depends on your plan, available credits, supported devices, and the limits disclosed for the feature. Limits may address file size, storage, concurrency, processing time, requests, or network use. We may queue, throttle, or reject requests to enforce those limits or protect the Service. Do not distribute requests across accounts or credentials to circumvent them. Buying credits does not reserve dedicated infrastructure unless your offer expressly says so.
Model availability, provider capacity, maintenance, and network conditions affect speed and results. A named model can be replaced or retired; an ordinary model update does not itself entitle you to a refund if the promised service remains conforming. If we materially reduce a paid commitment, your accepted offer and mandatory notice, cancellation, and remedy rights still apply.
Updates may be necessary for security, compatibility, or continued access. You are responsible for maintaining supported software on your devices. Features labeled beta, preview, or experimental may change, fail, or be withdrawn. Evaluate them before using them for work that needs guaranteed availability. Experimental status does not remove mandatory obligations for a paid feature or excuse a misleading description.
We do not promise unlimited storage, unlimited generation, a fixed queue position, or a service-level credit unless the offer expressly includes it. If an offer uses the word unlimited, its material scope and fair-use conditions must be disclosed with that offer; these Terms do not create hidden usage limits for a previously accepted commitment.
6. Your content and outputs
You retain rights in content you provide (Inputs). As between you and Mosaic, you own generated outputs to the extent ownership is recognized by applicable law, and we assign to you any rights we hold in those outputs, excluding our pre-existing technology and third-party materials. AI output may not qualify for copyright, may resemble other outputs, and is not guaranteed to be exclusive or free of third-party rights. Commercial use remains subject to law and applicable licenses.
You grant us a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and adapt your content as needed to provide and improve the Service, including generation, project storage, quality checks, feature development, troubleshooting, preventing abuse, and complying with law. This license is subject to the purposes, limits, privacy choices, and no-model-training commitment in the Privacy Policy and any applicable signed agreement. We may grant providers the rights needed to perform those tasks for us. This license does not authorize training or fine-tuning AI models on your content, advertising with your private projects, or selling your content. Sharing and Community submissions authorize display to the audience and in the places you select. Deletion ends this license except for permitted retention, existing authorized copies, and obligations that survive deletion.
You must have the rights and permissions needed for inputs and instructions, including copyright, trademarks, personal information, music, and a person's image or voice. Obtain appropriate permission before cloning a real person. Do not upload secrets or sensitive information without legal authority and an appropriate feature or agreement. Review outputs for accuracy, safety, suitability, and rights before relying on or distributing them.
Rights you already lawfully hold in exported outputs do not end just because you cancel a subscription or delete your account. You may deliver those outputs to clients and license your rights to them, subject to underlying asset licenses and third-party rights. Continued access to hosted files, editable projects, or paid tools is a separate entitlement and is not guaranteed by ownership of an exported file.
7. Storage, shared links, and connected accounts
Keep copies of content you need outside Motion. Your plan and feature determine whether and for how long content is stored, and whether an asset is a temporary processing file, a project asset, or a Library backup. Uploading a file to a chat is not a promise of permanent archival storage. We may establish prospective storage limits with the notice and protections required for existing paid commitments.
Choose the audience for shared links and public submissions carefully. A recipient may download, forward, or retain a copy. Revoking a link or deleting the source cannot recall every previously authorized external copy. Public availability does not give other users an unlimited license to your content; the sharing feature, applicable license, and law determine permitted use.
Only connect accounts and grant permissions you are authorized to use. Connected providers control their own availability and access rules and can change or revoke them. Disconnecting an integration stops future access within its supported scope but does not undo a completed publication, transfer, deletion, or other previously authorized action. Manage copies and permissions at the destination as well as in Motion.
Account closure and downstream erasure follow the Privacy Policy. Deletion may be irreversible. Export needed material before requesting deletion; support cannot guarantee recovery once deletion has begun.
8. AI limitations and prohibited uses
AI can produce inaccurate, incomplete, biased, inconsistent, or objectionable results. Estimates of credits, timing, or quality are not guarantees. Generations, revisions, tool calls, and agent operations can consume resources even if you dislike an output or stop a run. This does not exclude remedies for defective service or incorrectly charged usage.
Follow the Content Policy. Do not use Motion for unlawful activity, fraud, infringement, exploitation, non-consensual intimate content, unauthorized impersonation, malware, or interference with others' rights. Do not evade moderation or usage limits, create accounts to abuse promotions, or access another customer's information.
9. API, MCP, and developer access
These provisions apply when you access Motion through an API, MCP client, service account, software integration, or another programmatic interface we make available. Use only documented or otherwise authorized interfaces and permissions. An integration may support use in your own application where offered, but does not permit resale of bare credentials, circumvention of plan restrictions, or an implied right to operate an unrestricted substitute for Motion.
Keep keys and tokens secret. Do not place private credentials in public repositories, browser bundles, shared prompts, or end-user applications where others can extract them. Limit access to people and systems that need it, rotate or revoke compromised credentials, and notify [email protected] promptly after discovering unauthorized use. A key's technical ability to make a request does not settle whether a disputed charge was legally authorized.
If your integration serves other people, you are responsible for appropriate end-user permissions, lawful inputs, disclosures about your own data handling, and enforcement of applicable use restrictions. Do not imply that Mosaic endorses your application or guarantees its outputs. You must have authority to transmit end-user information to Motion and connected providers; these Terms do not replace your own privacy notice or required agreement.
Handle rate limits, errors, and uncertain results responsibly. Repeating a paid operation can create additional usage; a client timeout does not prove the original operation failed. Use supported idempotency and reconciliation mechanisms where available, and do not deliberately resend work to obtain duplicate benefits. We may rotate credentials, require a supported interface version, or restrict an abusive integration, subject to existing commitments and law.
11. Payment obligations
The Purchase & Refund Policy governs subscriptions, renewals, credits, top-ups, upgrades, automatic purchases, cancellation, and refunds. All purchases are final and non-refundable except as required by applicable law or an express offer or agreement. Review the total price, currency, billing period, renewal terms, and immediate charges before authorizing payment.
You authorize charges you approve, including recurring subscriptions and automatic top-ups you separately enable. Payment processors and billing providers collect them. Taxes and currency conversion or bank fees may apply as disclosed by the seller or your provider. We may suspend paid access for unpaid, undisputed amounts after appropriate notice, subject to law.
12. Community, feedback, and promotions
You are responsible for interactions and arrangements you make with other users. A public profile, moderation approval, featured example, or link is not a guarantee of identity, ownership, accuracy, or commercial suitability. Do not rely on the Service to verify another person's rights or ability to perform an agreement.
When you deliberately submit content to a public gallery or showcase, you authorize its display there with the profile information you select and the technical adaptations necessary to present it. Submission does not authorize unrestricted use of private projects in Mosaic advertising. A separate contest, affiliate arrangement, testimonial, or marketing submission can have additional terms presented for that participation.
You may give suggestions and product feedback voluntarily. You grant Mosaic permission to use that feedback to develop and improve products without an obligation to pay or credit you. This permission concerns the suggestion itself; it does not transfer ownership of your private projects or override confidentiality, intellectual-property, personal-information obligations, or the no-model-training commitment.
Do not create false reviews, conceal a legally required sponsorship disclosure, misrepresent an affiliation, or abuse referral and promotional programs. Special offers apply only under their stated eligibility and terms; participation does not guarantee earnings, placement, a prize, or future discounts.
13. Cancellation, suspension, and deletion
Cancel future renewals through Motion billing settings or the billing portal; contact us if you cannot access either. Cancellation, a refund request, and account deletion are different actions. Tell us which you want, and we handle each applicable request. Uninstalling the app or stopping use does not cancel billing.
We may restrict or terminate access for material breach, nonpayment, security threats, unlawful use, or legal requirements. When practicable and appropriate, we give notice and an opportunity to resolve the issue. We may act immediately to prevent harm or comply with law. Contact us to seek review. We do not penalize good-faith privacy, consumer-rights, or billing-dispute requests.
If we permanently discontinue your paid Service or terminate paid access without your breach, we refund the unused prepaid subscription period and unused purchased credits attributable to that Service. Promotional credits have no cash redemption value except where law requires otherwise. Other unused balances remain subject to the Purchase & Refund Policy and mandatory law.
Account deletion disables the shared Mosaic identity and access across Motion, Canvas, and other Mosaic products, starts deletion of private Motion content, cancels active Motion subscriptions, and removes unused credits. Export needed work first. Deletion does not waive statutory refund or privacy rights. The Privacy Policy explains retention exceptions and cross-product limits. Accrued payment obligations, dispute provisions, and permitted retention survive where appropriate.
14. Warranties and mandatory guarantees
To the extent permitted by law, the Service is provided 'as is' and 'as available'. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and do not guarantee uninterrupted operation, a particular creative result, or commercial success.
Nothing excludes mandatory consumer guarantees, warranties, or rights to a refund, repair, replacement, price reduction, or other remedy. Requirements of reasonable care and skill, conformity with description, and fitness for a disclosed purpose continue to apply where required by law.
15. Liability limits
To the maximum extent permitted by law, Mosaic and its suppliers are not liable for indirect, incidental, special, consequential, exemplary, or punitive losses, or lost profits, revenue, business opportunities, or goodwill arising from the Service. To that same extent, our total aggregate liability relating to the Service is limited to the greater of US $100 or the amounts you paid us for the affected Service during the 12 months before the event giving rise to liability.
These limits do not apply to fraud, intentional misconduct, gross negligence where protected by law, death or personal injury caused by negligence where protected by law, or liability or remedies that cannot lawfully be limited. They do not cap a refund we expressly owe. Mandatory consumer losses and remedies remain available.
16. Business indemnity
For business use, to the extent permitted by law, you will defend and indemnify Mosaic against third-party claims, damages, and reasonable legal costs arising from your unlawful content, violation of third-party rights, or material breach of these Terms. This excludes claims caused by Mosaic's breach, negligence, or misconduct and does not apply to personal consumer use. We will notify you promptly, reasonably cooperate at your expense, and allow you to control the defense with competent counsel. No settlement may admit fault by us or impose obligations on us without our written consent.
17. Electronic notices and contract records
We may communicate through the Service, your account email, and other channels you have provided for the relevant purpose. Keep contact details current and review billing and service notices. Contract and security communications are separate from optional marketing. Electronic delivery is used only to the extent lawful and does not replace a particular form of notice or affirmative consent required by law.
You can download the policy version linked on this page and retain your purchase confirmation. A policy's publication date is not proof of your acceptance or of delivery of a particular notice. For requests involving an earlier purchase, the applicable accepted offer, policy version, notices, and mandatory law determine your rights.
Send formal notices to Mosaic AI Labs, Inc. at the address above or [email protected], identifying the account and issue where possible. We do not require postal delivery for a cancellation or privacy request that can lawfully be made electronically. Do not send passwords, full payment-card details, or unnecessary sensitive documents.
18. Events beyond reasonable control
Events outside a party's reasonable control can prevent or delay performance, including natural disasters, civil emergencies, widespread network or power failures, and interruptions at an independent provider. To the extent permitted by law, a party is not responsible for delay directly caused by such an event where reasonable precautions and mitigation would not have prevented it.
This provision does not excuse reasonable security and continuity measures, relieve you of charges already validly incurred, or allow Mosaic to retain payment for an unsupplied service where a refund or other remedy is required. We will take reasonable steps to limit the disruption. Prolonged interruption of a paid commitment remains subject to your offer and mandatory termination and refund rights.
19. Disputes and general provisions
Send questions, complaints, infringement notices, and dispute requests to [email protected] or our address above. Include enough information to identify the issue; never send passwords or full card details. You may use courts, regulators, statutory dispute processes, and payment-provider remedies available under applicable law. Contacting support is not a prerequisite where law does not allow one. These Terms do not impose mandatory arbitration or waive class proceedings or jury rights.
These Terms do not displace mandatory law or jurisdiction protections of your place of residence. If a provision is unenforceable, the remainder continues to the extent legally possible. Failure to enforce is not a waiver. You may not transfer this agreement without consent unless law permits it; we may transfer it in a reorganization or sale without reducing mandatory rights. These Terms, incorporated policies, the accepted offer, and any controlling signed agreement constitute the agreement for the Service.
Questions or requests: [email protected].